Shift Leaders - Indianapolis, IN
Job Summary and Scope
Provides in-restaurant shift leadership and supervision on assigned shifts (typically opening and/or closing shifts) in the absence of restaurant management, directing and controlling all aspects of shift operations in accordance with established policies, procedures, standards, Company values and all applicable federal, state and local laws. Ensures standards of excellence relative to Guest service, product quality, sanitation and cleanliness are maintained at all times. Participates in discussions and decisions affecting their assigned restaurant and supports the goals, plans and priorities of the General Manager.
Primary Duties and Responsibilites
Provides effective shift leadership and supervision and performs assigned duties timely and efficiently in accordance with all established Company policies, procedures and standards (as outlined in the Operations Manual and Administrative Policies and Procedures Manual), Company values and applicable federal, state and local laws.
Informs and consults with management personnel on a timely basis regarding situations or circumstances of an unusual, non-routine and/or serious nature for follow-up and resolution.
Uses sound judgment and makes appropriate decisions to ensure standards of operational excellence and Guest service are maintained at all times throughout assigned shifts.
Assists the management team in maintaining and enforcing established safety and security processes and systems to promote a safe, secure work environment for Associates and Guests alike. Advises management timely of related issues and opportunities.
Assists the management team in maintaining the physical facility, grounds and equipment in accordance with Company standards. Conducts scheduled preventative maintenance and timely general upkeep and repairs, advising management timely of related issues and opportunities.
Administers all aspects of the business with impeccable integrity. In the absence of management, supervises staff and provides effective leadership throughout his/her assigned shifts. Observes and enforces all Company standards of conduct and performance, policies, procedures and applicable federal, state and local laws.
Conducts assigned administrative duties, including, but not limited to those related to restaurant opening, closing and cash handling.
Performs miscellaneous projects and duties as assigned.
Recommended Minimum Job Qualifications
Ability to communicate effectively, both verbally and in writing. Ability to get things done with and through other people.
Ability to supervise, coach, lead and motivate Associates. Ability to maintain and enforce consistently high performance standards on assigned shifts.
Ability to prioritize and organize multiple tasks.
Ability to work independently with normal supervision.
Adapts quickly and effectively to changing conditions. Acts decisively with or without sufficient information or facts.
Reliable and dependable. Can be counted on to deliver on commitments.
Qualifications
Must be at least 18 years of age or older.
Must have a legal right to work in the United States.
Education: High school diploma or G.E.D. equivalent.
Experience and Training:
6+ months restaurant shift leader experience.
Completion of BRAVO! Training Program and all Shift Leader pre-certification training and certification checklist.