Hourly Associate
Job Summary and Scope
Each Associate is responsible for helping ensure the successful operation of a Fazoli’s Restaurant. Success is measured against Company standards of quality, guest service and cleanliness.
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Primary Duties and Responsibilites
Food Preparation
• Assists in receiving, rotating, and storing products in a manner that ensures product quality is maintained.
• Utilizes date dot system to ensure freshness of all products.
• Prepares all products in strict accordance with Fazoli’s recipe cards.
• Utilizes timer(s) to track cooking and holding time(s) on all specified products.
• Maintains clean, organized work area by utilizing “clean as you go” system.
• Refers to “Prep List” when determining appropriate products to prepare for each meal period.
• Advises management whenever business demands indicate product overages or shortages may be occurring.
• Utilizes all safety equipment provided to minimize risk of injury to self and others.
• Demonstrates Company values of trust, respect and commitment to excellence in all dealings with Guests, fellow associates, and managers.
• Works with and through fellow Associates and Managers to ensure complete Guest satisfaction.
Steam Table Operator
• Dishes all orders quickly, accurately and neatly. Ensures proper plate presentation for all orders.
• Ensures quality of all products served by utilizing proper baking, heating, holding, storing, portioning, and serving standards established for each product.
• Maintains clean, organized work area by utilizing “clean as you go” system.
• Sets up and/or tears down steamtable as needed.
• Strives to achieve service times 100% of the time.
• Utilizes all safety and sanitation equipment provided to minimize risk of injury and product contamination.
• Utilizes timer(s) to track cooking and holding time(s) on specified products.
• Advises management whenever business demands indicate product overages or shortages may be occurring.
• Demonstrates Company values of trust, respect and commitment to excellence in all dealings with Guests, fellow associates, and managers.
• Works with and through fellow Associates and Managers to ensure complete Guest satisfaction.
Oven Coordinator
• Monitors the flow of business (dine-in and drive-thru) and ensures appropriate amounts of product are always immediately available.
• Ensures quality of all products served by utilizing proper baking, heating, holding, storing, portioning, and serving standards for each product.
• Delivers all oven-cooked foods to appropriate holding or serving platforms quickly and safely.
• Keeps steamtable and reach-in cooler fully stocked during rush periods.
• Advises management whenever business demands indicate product overages or shortages may be occurring.
• Demonstrates Company values of trust, respect and commitment to excellence in all dealings with Guests, fellow associates and managers.
• Works with and through fellow Associates and Managers to ensure complete Guest satisfaction.
• Possess knowledge of restaurant cleanliness and sanitation procedures.
Cashier/Coordinator/Drive-thru Operator
• Greets each Guest with enthusiasm, sincerity, and genuine appreciation within 10 seconds of their arrival.
• Takes orders correctly, using appropriate suggestive selling techniques on each order.
• Keys all transactions into the cash register and handles all transactions per Company policy.
• Assembles each order correctly and ensures accuracy by checking each order against the register screen.
• Maintains cash balance at + .15 per $100 in sales.
• Visually ensures quality and presentation of all orders before serving.
• Works with and through fellow Associates and Managers to ensure complete Guest satisfaction.
• Possess knowledge of restaurant cleanliness and sanitation procedures.
• Prioritizes actions according to Guest needs, restaurant needs and business flow.
Expeditor
• Coordinates Guest flow, ensuring all orders are filled quickly and accurately, including carry-out and “hold” orders.
• Thanks each Guest and directs them to the condiment stand.
• Notifies each Guest about breadstick requests.
• Works with and through fellow Associates and Managers to ensure complete Guest satisfaction.
• Possess knowledge of restaurant cleanliness and sanitation procedures.
• Prioritizes actions according to Guest needs, restaurant needs and business flow.
Sandwich Maker
• Possesses expert knowledge of all sandwich receipts, preparation and assembly procedures, product cooking and holding temperatures and times, product portion sizes and presentation, food safety and sanitation procedures.
• Prepares sandwich station products accurately and efficiently as they appear on the sandwich station monitor and/or printer to standards.
• Works with and through fellow Associates and Managers to ensure complete Guest satisfaction.
• Possess knowledge of restaurant cleanliness and sanitation procedures.
Dining Room Attendant
● Demonstrates Company values of trust, respect and commitment to excellence in all dealings with Guests, fellow associates and managers.
● Works with and through fellow Associates and Managers to ensure complete Guest satisfaction.
● Demonstrates knowledge of restaurant cleanliness and sanitation procedures.
● Greets each Guest timely, warmly, sincerely, and enthusiastically.
● Accurately gauges the frequency and degree of interaction desired by each Guest.
● Thanks each Guest at the conclusion of their visit and invites them to return.
● Enhances each Guest’s dining experience for items that complement each meal, including drink refills.
● During peak meal periods, ensures the overall dining experience (food, breadstick service and environment) is conducive to complete Guest satisfaction.
● Able to perform multiple tasks simultaneously, utilizing established service processes and systems and by organizing thoughts and actions to maximize productivity and efficiency.
Qualifications
• Education: N/A
• Experience: Previous restaurant experience preferred, but not mandatory.
• Minimum Age: 16
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• Miscellaneous:
• Must successfully complete the required Bravo! Modules.
• Basic knowledge and understanding of Fazoli’s operations, products, prices, food preparation and presentation processes and ability to apply knowledge to exceed Guest expectations.
• Must successfully complete Hazard Communication training and certification process.
• Must complete all applicable food handling and safety training.
• Must work well independently with minimal supervision.